966 Benefits for the installer More installation capacity: Remote diagnosis and troubleshooting streamline the process, leading to quicker and more efficient resolutions, thereby minimizing onsite visits and boosting installation capacity. Currently, a significant amount of time is consumed by visits to units with incorrect settings. Additionally, DCS Residential can be employed for addressing faulty units as well. Cost Savings: Remote monitoring reduces the necessity for on-site visits and improves the rate of first-time fixes, and saves time and travel costs. Therefore, it enhances the cost-effectiveness of installer operations. Enhanced Customer Service: Installers can offer faster and better customer support by remotely monitoring their systems. They can respond promptly to customer inquiries, provide quick solutions, and offer a higher level of service. Solving a simple issue without broken parts Solving a complex issue with broken parts Customer issue Customer issue Customer issue Customer issue Without DCS Residential Without DCS Residential With DCS Residential With DCS Residential Customer call Customer call Customer call Customer call Investigation Investigation Investigation Investigation Needless drive Needless drive Remote support Remote support User settings: The ability to access user controls will enable installers to monitor and adjust settings remotely where issues arise due to setting errors, eliminating the need to make home visits. Field settings: Installers can control over a comprehensive range of field settings that also allows installers to finetune more advanced settings such as the operation of Daikin’s ’2-area motion detection sensor’ technology and target room temperature correction to maximise home comfort levels. Data capture and analysis: With 36 D-checker data points, plus the ability to view to two months data history, installers can monitor critical information for the residential units remotely. A new visualisation feature with new graphic display has been included to simplify trend analysis and enable faster problem identification. Often resulting in remote resolution. Where a site visit is required, being able to order the right parts in advance will increase the ‘first time fix’ ratio.
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