22 Solving a simple issue without broken parts Solving a complex issue with broken parts Customer issue Customer issue Customer issue Customer issue Without DCS Residential Without DCS Residential With DCS Residential With DCS Residential Customer call Customer call Customer call Customer call Investigation Investigation Investigation Investigation Needless drive Needless drive Remote support Remote support User settings: The ability to access user controls will enable installers to monitor and adjust settings remotely where issues arise due to setting errors, eliminating the need to make home visits. Field settings: Installers can control over a comprehensive range of field settings that also allows installers to finetune more advanced settings such as the operation of Daikin’s ’2-area motion detection sensor’ technology and target room temperature correction to maximise home comfort levels. Data capture and analysis: With 36 D-checker data points, plus the ability to view to two months data history, installers can monitor critical information for the residential units remotely. A new visualisation feature with new graphic display has been included to simplify trend analysis and enable faster problem identification. Often resulting in remote resolution. Where a site visit is required, being able to order the right parts in advance will increase the ‘first time fix’ ratio. Daikin Cloud Service Residential is an online remote monitoring platform that allows HVAC professionals to monitor, finetune and control Daikin Residential products throughout their lifetime. Residential installers will now be able to remotely monitor and manage customer unit settings across a range of parameters and datapoints, while swiftly diagnosing and resolving service issues. Daikin Cloud Service Residential
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